Sandwich Lodge & Resort

The staff was extremely friendly and helpful. The woman at the front desk - I didn't get her name but I know she is originally from Jamaica - was super nice and accommodating.

This is the second time we stay at this hotel, and we plan to go back many more times. The location is excellent, across from a Stop & Shop Plaza, which is very convenient since the room we stayed in had a small refrigerator, a sink and a microwave. We were very fortunate to have checked in with Sarah, one of the nicest persons I have met in the Hospitality industry during my travels. She was courteous, friendly, and gave us awesome suggestions - like going to have ice-cream at The Shipwreck near the Sandwich Marina, and she also suggested that we brought our niece (9YO) and nephew (7YO) to the Visitor Center at the Marina. The Visitor Center is a gem, and you should definitely check it out. The indoor pool was also a hit with the kids, who made friends with some other children who were staying there as well. All was well and we were very happy until Sunday morning, when we had the unpleasant experience of dealing with Donna who was at the reception desk/breakfast area. What a rude, impolite, and condescending person! My niece and nephew wanted to buy a few souvenirs from the hotel “gift shop” (two small bookcases with a few overpriced souvenir items) and she acted as if we were asking her for the moon! Her demeanor was witnessed by an elderly couple at the reception desk, who could see how unpleasant Donna was to me and the kids. Donna spoke to me in a loud and slow voice, as if I needed help comprehending what she was telling me. Extremely unprofessional. As much as it might be hard to find staff for the Sunday morning shift, I believe that Donna should not be at the front desk. She might be a good backstage worker, but she is definitely not stage material. Total lack of interpersonal skills!

I am very unhappy because when I booked they added 250.00 to my bill and was told it would be refunded if there was no damage. When I called the owner said we booked through the internet and they will not return that money. Therefore in this time in life our world is very sad and we already said we would be back. That will not happen-no one told us that

The staff was incredible👍 Especially Sarah at reception went above and beyond to help us get most out of 3 day visit of Cape Cod. Sarah, you were absolutely amazing and thanks again for the lovely info pack you left us for our return visit next year 🙏😊❤️

My initial impression was horrible. The lady at the desk after I gave her my info said. I can charge you $20 buck now or you can wait 10 minutes to check in?? Not a good impression. Sarah was lovely and the woman yesterday 5/5 who checked me out was lovely too.